Bejo88 FAQ — Answers For You

The minimum age to register and play at bejo88 is 18 years and above. Bejo88 takes seriously its responsibility to ensure the platform is only used by adults. During the identity verification (KYC) process, we will verify your age. Any account found to have been registered by a minor will be terminated immediately and the account balance will be refunded.

The bejo88 KYC process requires the following documents:

• A copy of your valid identity card (MyKad) or passport
• A clear selfie with your identification document
• Proof of current address (bank statement or utility bill within the last 3 months)

All documents can be submitted directly through the verification section in your account. The review process is typically completed within 1 to 2 business days.

No. Each user is only permitted to have one bejo88 account only. Holding more than one account violates our terms of service and may result in all related accounts being terminated without prior notice, including any balances and bonuses. If you are experiencing issues with an existing account, please contact our support team for assistance.

To update your registered phone number or email, login to your account and go to the Profile Settings. Click the option to update your contact information and follow the verification instructions provided. This process requires additional identity verification to ensure changes are only made by the legitimate account owner. If you no longer have access to your old number, contact bejo88 live support directly for full assistance.

Bejo88 supports a wide range of popular payment methods in Malaysia, including:

• Bank Transfer (FPX) — Maybank, CIMB, Public Bank, RHB, Hong Leong, and more
• e-Wallet — Touch 'n Go eWallet, GrabPay, Boost
• Credit/Debit Card — Visa and Mastercard
• Digital Assets — selected cryptocurrencies

All transactions are processed through fully encrypted payment gateways for your security.

The minimum deposit amount at bejo88 starts from RM 10 for most payment methods. The maximum deposit limit depends on your chosen method and your account verification level. VIP members enjoy higher deposit limits compared to standard members. For exact limits by your preferred payment method, check the Deposit section in your account or contact bejo88 support.

Deposits via FPX and e-wallets such as Touch 'n Go eWallet are typically credited to your bejo88 account within just a few minutes, and most are processed instantly. Deposits via manual bank transfer may take slightly longer depending on the bank's processing time. If your deposit has not been credited within 30 minutes, please contact our support team with proof of transaction for immediate investigation.

Withdrawal requests at bejo88 are processed within 1 to 3 business days, depending on the withdrawal method selected and your account verification level. Members who have fully completed the KYC process typically enjoy faster processing. E-wallet withdrawals are generally quicker than bank transfers. Make sure your bank account details in your profile are up to date and accurate to avoid any delays.

Bejo88 does not charge any processing fees for deposits. For withdrawals, no fees are charged by bejo88; however, your bank or e-wallet provider may impose their own charges depending on their terms of service. The amount you receive is the amount you requested, minus any applicable third-party charges (if any).

Bejo88 offers a generous welcome bonus for new members making their first deposit. This bonus is typically in the form of a deposit match, where bejo88 adds a percentage on top of your first deposit amount, subject to minimum wagering requirements. For the most current and accurate bonus information, please check the Promotions which is updated regularly.

A wagering requirement is the minimum amount you need to wager before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 20x wagering requirement, you need to place bets totalling RM 1,000 (RM 50 × 20) before winnings from that bonus are eligible for withdrawal. Each bonus type carries different wagering requirements, so please read the terms of each promotion carefully before claiming it.

Yes, most bejo88 bonuses come with a validity period you should keep in mind. This period begins from the date the bonus is credited to your account. If the wagering requirements are not met within that period, the bonus and any associated winnings will expire automatically. The validity period for each bonus is clearly stated in the relevant promotion terms. We recommend reading this information before claiming any bonus.

bejo88's weekly cashback is automatically credited to eligible members' accounts based on net losses over the past week. The cashback percentage and eligibility terms vary according to your membership tier in the bejo88 VIP program. The higher your VIP tier, the greater the cashback percentage you receive. Cashback is typically credited every Monday for the previous week's activity.

Bejo88 offers a complete and diverse game collection, including:

• Slot Games — over 500 video slot titles from world-leading providers with competitive RTP
• Live Casino — baccarat, roulette, blackjack, and sic bo tables with real live dealers
• Bingo — multiple interactive bingo variants with exciting jackpots
• Sports Betting — wagering across football, tennis, basketball, and esports leagues

Yes, the bejo88 platform is fully optimized for mobile. You can access all games directly through the web browser on your Android or iOS smartphone without needing to download any additional app. bejo88 also offers a dedicated mobile app that delivers a smoother experience, including biometric login support (fingerprint and face recognition) on compatible devices.

RTP (Return to Player) is the percentage of total wagered money that is theoretically returned to players over the long term. For example, a slot with 96% RTP means that for every RM 100 wagered, an average of RM 96 is returned to players over time. A higher RTP means better odds statistically. The RTP value for each game at bejo88 can be found in that game's information section.

If your game session is disconnected due to internet connectivity issues or technical disruptions, bejo88 has a session recovery system that ensures your wagering funds are not lost. When you log back in and reopen the same game, the previous session will be restored to the last state recorded by the server. If you experience any balance inconsistencies after a disruption, contact our support team with the time and game details.

Bejo88 uses 256-bit SSL encryption across all communication channels between your device and our servers. Your personal information is stored in a protected database accessible only by authorized personnel. We never share your personal information with third parties without your consent, except where required by law. For more details, please read the Privacy Policy ours.

To enable 2FA, login to your bejo88 account and go to Security Settings. Select the Two-Factor Authentication option and follow the instructions to link your phone number. Once activated, an OTP code will be sent to your phone each time a login from a new device or location is detected. We strongly recommend all members enable 2FA as an effective extra layer of protection against unauthorized access.

If you suspect suspicious activity on your account, take the following steps immediately:

• Change your account password immediately
• Enable two-factor authentication (2FA) if you have not done so
• Review your login history and account activity
• Contact bejo88 support immediately via live chat

Our security team is ready to help you investigate any unauthorized access and take the necessary protective measures, including temporarily freezing your account if needed.

Bejo88 is committed to responsible gaming and provides several self-protection features for members:

• Deposit Limit — set daily, weekly, or monthly deposit limits based on your budget
• Loss Limit — cap the maximum amount you can lose within a set period
• Game Time Limit — set session time reminders or limits
• Game Break — take a temporary break from the platform for a duration of your choice
• Self-Exclusion — option to permanently self-exclude if needed

Login to your bejo88 account and go to the Responsible Gaming in the account settings. There you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. Please note that any request to decrease a limit takes effect immediately, while requests to increase a limit require a 24-hour waiting period as an added safeguard.

If you or someone you know is experiencing gambling-related issues, please seek professional help. Bejo88 fully supports efforts to get help and will not prevent you from using the self-exclusion feature. For more information on responsible gaming and available support resources, visit the Responsible Gaming us. Remember — gambling should be entertainment, not a burden.